Privacy Policy

It is Haymeadow Stories policy to respect your privacy regarding any information we may collect from you or which you may provide to us, in the circumstances set out below.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. We collect personally identifiable information (name, address and email), comments, feedback, product reviews and recommendations.

In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. This information is not linked with any personal information you provide to us. See cookies section for more information.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect this information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services (ie: send you the book(s) you order directly from our site);

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do we store and use the information?

Our business is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our business adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

All non-direct payment gateways offered via third parties such as PayPal and ebook retailers -please see the privacy policy on the relevant third party site. Our business receives and stores personal information such as name, address and email address from PayPal and online bookstores in order to ship your physical book orders and contact you regarding your orders, if necessary.

We do not receive any personal information from ebook retailers you choose to purchase our products through.

How do we communicate with our site visitors?

We may contact you to:

- notify you regarding your order

- to troubleshoot problems with your order or to resolve a dispute

- to poll your opinions through surveys or questionnaires

- to send product updates and offers if you have opted in to our mailing list.

 

For these purposes we may contact you via email, and postal mail.

Sharing of your Personal Data

We take your privacy seriously and will not share your Personal Data with others, except as permitted by applicable law or as set out below:

We share Personal Data as necessary with third parties who provide advertising services or functions on our behalf and who require the information to provide those specific services to us. These third parties may include social media advertising platforms, Amazon marketing services and Google Adwords for the purpose of custom audience generation and the development of targeting criteria for other audiences. Please note data privacy safeguards are in place with third parties with whom we share Personal Data as described above and who are providing services or functions on our behalf.

Access to and control over your personal data

You have legal rights under applicable law in relation to your Personal Data. You can contact us using our email contact form or via our postal address (Haymeadow Stories, PO Box 470, Park Holme, South Australia 5043) to:

–  see what Personal Data we hold about you (if any), including why we are holding it and who it could be disclosed to;

–  ask us to change/correct your Personal Data;

–  ask us to delete your Personal Data;

–  object to the processing of your Personal Data;

–  ask us to restrict the processing of your Personal Data;

–  withdraw any consents you have given us to the processing of your Personal Data; and

–  express any concerns you have about third parties’ use of your Personal Data.

Use of cookies

When you submit data through the contact form, cookies may be set to remember your user details for future correspondence.

This site uses Google Analytics, a widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit to help us improve our content.

For more information on Google Analytics cookies, see the official Google Analytics page.

We use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the social media sites including Facebook, LinkedIn, Goodreads, Pinterest and Instagram will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

© 2018 Haymeadow Stories. ALL RIGHTS RESERVED. Proudly created with Wix.com

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